ITSM Manager (ServiceNow Platform)

Income Insurance Limited · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-04

FULL_TIME⭐ TERVERIFIKASI

Rp 30000000 - Rp 50000000 per bulan

Are you a visionary ITSM professional ready to drive digital transformation on the ServiceNow platform? Income Insurance Limited is seeking a dynamic ITSM Manager to lead our ServiceNow initiatives and elevate IT service governance across our organization. Based in the vibrant city of Denpasar, you will be part of a team dedicated to enhancing our IT service management capabilities using the powerful ServiceNow platform.

As an ITSM Manager at Income Insurance Limited, you will play a pivotal role in implementing and optimizing our IT services, ensuring seamless operations and exceptional customer satisfaction. With a focus on continuous improvement and innovation, you will work closely with cross-functional teams to streamline processes, improve efficiency, and drive digital transformation within our organization.

📋 Tanggung Jawab Pekerjaan

Lead the implementation and optimization of ServiceNow platform to enhance IT service management capabilities.
Develop and maintain IT service management policies and procedures to ensure compliance and best practices.
Collaborate with cross-functional teams to streamline IT processes and improve service delivery.
Monitor and analyze IT service performance metrics to identify areas for improvement and implement corrective actions.
Provide training and support to IT staff on ServiceNow platform and IT service management best practices.
Stay updated with the latest trends and advancements in IT service management and ServiceNow platform.
Work closely with stakeholders to gather requirements and ensure alignment with business objectives.
Drive continuous improvement initiatives to enhance IT service quality and customer satisfaction.

🎓 Kualifikasi & Syarat

Bachelor's degree in Information Technology, Computer Science, or a related field.
Minimum of 5 years of experience in IT Service Management (ITSM) with a focus on ServiceNow platform.
Certified ITIL Expert or equivalent certification in IT service management.
Proven experience in leading ServiceNow implementation projects and driving digital transformation initiatives.
Strong understanding of ITIL framework and best practices in IT service management.
Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams.
Analytical and problem-solving skills to monitor and improve IT service performance.
Proficiency in English, both written and spoken, is required.