Customer Visiting Agent (Collection) - Pekanbaru

Join Infomedia Nusantara as a Customer Visiting Agent (Collection) in Pekanbaru and play a pivotal role in maintaining strong customer relationships while ensuring timely collections. This contract-based position offers a dynamic work environment where you will engage with customers face-to-face, resolving issues, and collecting payments promptly. With a focus on customer satisfaction and operational efficiency, this role is perfect for someone looking to make a tangible impact in the field of customer service and collections.

As a Customer Visiting Agent (Collection), you will be the first point of contact for customers, ensuring their concerns are addressed promptly and professionally. Your daily tasks will include visiting customer locations, collecting overdue payments, and building strong relationships with clients. This role is crucial for maintaining the financial health of our operations and ensuring customer loyalty.

Infomedia Nusantara is a leading company in the telecommunications industry, known for its commitment to excellence and customer satisfaction. Located in the vibrant city of Pekanbaru, our office is at the heart of the region, providing you with ample opportunities for professional growth and development.

📋 Tanggung Jawab Pekerjaan

• Visit customer locations to collect overdue payments and resolve any issues.
• Maintain strong customer relationships by providing excellent service and support.
• Update customer records and track collection activities using our in-house CRM system.
• Report collection activities and customer feedback to the collections team.
• Ensure timely and accurate collection of payments to meet financial targets.
• Provide exceptional customer service, addressing inquiries and concerns promptly.
• Collaborate with the collections team to achieve daily, weekly, and monthly targets.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or collections.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with CRM systems and data management tools.
• Valid driver's license and reliable transportation.
• Professional demeanor and excellent customer service skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Knowledge of the telecommunications industry is a plus.

🛠️ Keahlian

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